Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies.
Standard shipping typically takes 3-5 business days within Dhaka and 5-7 business days for other areas. Express shipping options are available for faster delivery. Delivery times may vary during peak seasons.
We offer a 30-day return policy for most items. Products must be in original condition with all tags attached. To initiate a return, contact our support team with your order number. Return shipping is free for defective items.
Currently, we ship within Bangladesh only. We're working on expanding our international shipping options. Please check back soon for updates on international delivery.
We accept multiple payment methods including bKash, Nagad, Rocket, and Cash on Delivery (COD). All payments are secure and encrypted. Choose your preferred payment method during checkout.
You can track your order using our order tracking page. Simply enter your order number and email address. You'll also receive email updates at each stage of your delivery.
Yes, all products sold on Aladin are 100% authentic. We work directly with brands and authorized distributors. Each product comes with a guarantee of authenticity.
Orders can be cancelled within 24 hours of placement. After that, the order enters the processing stage and cannot be cancelled. Contact our support team immediately if you need to cancel your order.
You can reach our customer support team via email at support@aladin.com or by phone at +880 1234 567890. We're available Monday to Friday, 9:00 AM - 6:00 PM, and Saturday to Sunday, 10:00 AM - 4:00 PM. Visit our contact page for more options.
